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  • Appeals And Complaints


  • How do I make an appeal?

    If you have the right of appeal, the ECO will give you three documents.

    - The written Notice of Refusal (this tells you why the ECO has refused your visa).
    - The Notice of Appeal form AIT2
    - A leaflet explaining how to fill in the Notice of Appeal form.


    You can lodge your appeal directly with the Asylum and Immigration Tribunal (AIT) in the UK (by mail to: Asylum and Immigration Tribunal, PO Box 7866, Loughborough, United Kingdom LE11 2XZ, or by fax to: +44 (0)15 09 221 699: Or

    you can send your appeal form to the overseas visa section where your visa was refused. The visa section will then forward it to the AIT in the UK. You cannot do both.

    You must send a copy of your Notice of Refusal with your Notice of Appeal form.

    UKvisas' Appeals (INF19) guidance offers further information including who has the right of appeal if their visa or other entry clearance for the United Kingdom has been refused, and how to make such an appeal.

    If you have submitted a Family Visit appeal and wish to make enquiries regarding the progress, please write to:

    Asylum and Immigration Tribunal
    Tribunal Group Customer Service Centre
    P.O. Box 7866
    Loughborough
    United Kingdom
    LE11 2XZ

    Email: Customer@dca.gsi.gov.uk

    If your appeal is against a refusal other than a Family Visit you may contact

    ECO & Transitional Processing Team
    3rd Floor
    Advance House
    Wellesley Road
    Croydon

    Please note that the appeals process can be a lengthy one.

  • Complaints

    If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days

    If you wish to complain about the service you received from UKvisas at the British High Commission, you may submit it to the Deputy Director of Visa Services by post, email or in person:

    The Deputy Director of Visa Services
    British High Commission
    Osu Link
    off Gamel Abdul Nasser Avenue
    PO Box 296
    Accra
    Email: high.commission.accra@fco.gov.uk or Accra.visa.corr@fco.gov.uk

    If you wish to complain about the service you received from VFS Ltd, you may submit it in writing to their website or in person to the VFS Manager:

    The VFS Manager
    P. O. Box AD 350
    Adabraka

    or to the Director of Visa Services at the British High Commission (address as above).

    UK Border Agency complaints procedure
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