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  • Appeals and Complaints

    How do I make an appeal?

    If you have the right of appeal, the visa officer will give you 3 documents.

    The written Notice of Refusal (this tells you why the visa officer has refused your visa).
    The Notice of Appeal form (AIT2)
    A leaflet explaining how to fill in the Notice of Appeal form (AIT2).

    Where do I make my appeal?

    You can lodge your appeal directly with the Asylum and Immigration Tribunal (AIT) in the UK by sending or faxing your documents to:
    Asylum and Immigration Tribunal
    PO Box 7866
    Loughborough
    United Kingdom
    LE11 2XZ

    fax to: +44 (0)15 09 221 699

    Or

    You can send your appeal form to the UK Border Agency in Ghana where your visa was refused. The UK Border Agency will then forward your appeal to the Asylum and Immigration Tribunal in the UK. You can only chose one of these options to submit your appeal - you cannot send your appeal to both the Asylum and Immigration Tribunal and the UK Border Agency.

    British High Commission
    Osu Link
    off Gamel Abdul Nasser Avenue
    PO Box 296
    Accra

    You must send a copy of your Notice of Refusal with your Notice of Appeal form. 

    UK Border Agency Visa Services Appeals (INF19) guidance offers further information including who has the right of appeal and how to make an appeal.

    How long does the appeals process take?

    The UK Border Agency has no control over when your appeal will be heard. It can take some time and depends on a number of things. This can include the type of case (visitor, settlement) and whether you have asked for the case to be heard orally, so your sponsor can give evidence. Visitor appeals are usually heard within 6 months of being lodged; for other categories, including settlement, it can take up to 9 months.

    Queries about your appeal once it has been submitted

    If you have submitted a family visit appeal and wish to make enquiries regarding the progress, please write to:

    Asylum and Immigration Tribunal
    Tribunal Group Customer Service Centre
    P.O. Box 7866
    Loughborough
    United Kingdom
    LE11 2XZ

    Email: Customer@dca.gsi.gov.uk

    If your appeal is against a refusal other than a family visit you may contact:

    ECO & Transitional Processing Team
    3rd Floor
    Advance House
    Wellesley Road
    Croydon

    What happens if I win my appeal?

    The UK Border Agency at the British High Commission Accra will aim to write to you within 3 weeks from the date they receive the immigration judge's reasons for allowing your appeal (called the determination). We will not write to you and cannot process your case until we get our copy of the determination from official sources. All determinations are sent from the Asylum and Immigration Tribunal to the UK Border Agency in the United Kingdom, who then sends it to Accra. It can take several weeks before this arrives with the visa officer at the British High Commission in Accra.

    You should allow at least 6 weeks from the date, you or your representative, received your copy of the determination before you contact the UK Border Agency at the British High Commission in Accra. Please do not contact us before this time. If you have not heard from us after 6 weeks of receiving your determination, please contact us in the following ways:-

    Email: Accra.Visa.Appeals@fco.gov.uk - this is our preferred and the most efficient form of communication

    Fax: (+233) 21 221745

    You must:

    • Mark your correspondence 'Appeal Allowed'
    • Include your application reference number (on the original refusal notice)
    • Your appeal reference number (top right hand corner of the determination letter)
    • The name of the place in the UK where your appeal was heard (top left hand corner of the determination)


    Please note: To save you time and money - do not contact the Asylum and Immigration Tribunal or the Immigration Enquiry Bureau about your appeal after you have received your determination. They will not be able to issue you with a visa or deal with your enquiry.

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