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- Customer Services and Feedback
We aim to offer a fair and professional service to all our customers.
We welcome feedback that helps us to focus on where we need to
improve.
If you have any feedback, or are concerned about the standard
of service you received, please let us know. We will investigate
all complaints fully and send you a reply within 20 working days.
If you wish to complain about the service you received from the
UK Border Agency at the British High Commission, you should submit
your complaint to the visa manager by post, email or in person:
Visa Manager
British High Commission
Osu Link
off Gamel Abdul Nasser Avenue
PO Box 296
Accra
Email: high.commission.accra@fco.gov.uk
or Accra.visa.corr@fco.gov.uk
If you wish to complain about the service you received from VFS,
you should submit your complaint in writing and send it to:
The VFS Manager
P. O. Box AD 350
Adabraka
Or
Email: feedback.ukgh@vfshelpline.com
UK
Border Agency complaints procedure
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