|
|
-
Customer Services
And Feedback
We aim to offer a fair and professional service to all our customers. We
welcome feedback that helps us to focus on where we need to improve.
If you have any comments, or are concerned about the standard of service you
received, please let us know. We investigate all complaints fully and will send
you a reply.
There is a Duty Manager at each Application Centre who handles all complaints.
If you wish to lodge a complaint you should mark it to the attention of the
Duty Manager at info@vfs-uk-gh.com .
Local Visa Processing Times
UKvisas PSA scorecard targets are:
(I) 90% of straightforward non-settlement visa applications to be processed and
available for return to the applicant within 24 hours from the date of receipt
by a visa section of the application and all supporting documents including the
fee.
(II) 90% of non-settlement applications requiring further enquiries or
interview to be decided within 15 working days from the date of receipt by a
visa section of the application and all supporting documents including the fee.
(III) 90% of applicants for settlement visas to be interviewed within 12 weeks
NB In some cases, where an interview is desirable, or further checks have to be
carried out, there process may take longer.
|
|
