- How long will it take to receive a decision on
my application?
Premium service decisions will be available for collection
after 2 working days after submission between 16:00-17:00.
Standard applications will receive a receipt with a
collection date stamped on it; this will be 10 working
days from the date you applied. Processing times for
settlement visa applications is 9 weeks, if the application
is deferred or an interview is required; the applicant
will be informed by letter on the date of collection.
- I am a regular traveller to the UK. Can my visa
application be processed any quicker?
Yes. If you meet the criteria you may use the premium
service facility. You can only use the premium service
facility at the VFS UK Visa Application Centre in Accra.
All applications must be supported by relevant documentation
and submitted between 08:00 -16:00. You can usually
collect your passport after 48 hours between 16:00 and
17:00.
- Can I apply on behalf of a child?
Yes. You must bring the child's original birth certificate
when applying for their visa. If you are not the child's
parent then you will also have to support the application
with a letter of parental consent, a copy of evidence
of parent's identity, for example a passport and a letter
from the child's school or college. Children who are
5years and above have to come in person to the application
centre for the biometric data collection.
- Can I submit my application by email?
No. We currently do not have the facility to accept
visa applications by email.
- Can I send someone to lodge my application for
me?
All applicants must apply in person so that their biometrics
can be collected.
- Will I have to be interviewed?
Most applications are considered on the basis of the
details given on the visa application form and in other
papers provided by you. In a small number of cases the
visa officer will wish to interview you on a day of
your choice. The visa officer will contact you to arrange
an interview if they think one is necessary.
- When can I collect my visa?
Passport collection is, 13:30 -16:00 and premium service
collections are between 16:00 -17:00, Monday to Friday
at the visa application centre.
- Can I send someone to collect my passport?
No. You must collect your passport in person (apart
from applicants over 60 years or under 14 years who
do not have to collect in person. Applicants above 60
years who are not collecting in person should provide
a signed letter of authority to the person who is collecting
it on their behalf).
- Can I receive medical treatment while on a visit
to the UK?
If you do not normally live in the UK you will usually
be asked to pay for any treatment you might need. This
is regardless of whether you are a British citizen or
have lived or worked there in the past. The Department
of Health website has further details.
- Do I have a right to complain if I am not happy
with the service?
Yes. Please see the 'Customer
Service and Feedback' page on this website
- How long does the appeals process take?
The UK Border Agency has no control over when your appeal
will be heard. It can take some time and depends on
a number of things. This can include the type of case
(visitor, settlement) and whether you have asked for
the case to be heard orally, so your sponsor can give
evidence. Visitor appeals are usually heard within 6
months of being lodged; for other categories, including
settlement, it can take up to 9 months.
- I have appealed. What happens if I win my appeal?
Your determination (the decision on your appeal) will
be sent from the Asylum and Immigration Tribunal to
the UK Border Agency in the United Kingdom, who will
then send it to the UK Border Agency at British High
Commission Accra. You should allow at least 6 weeks
from the date, you or your representative, received
your appeal determination before you contact the UK
Border Agency at the British High Commission Accra.
The UK Border Agency cannot process your visa application
until we get our copy of your determination from official
sources. For more information and for contact details
please see the 'Appeals'
page on this website.
For more frequently asked questions please visit the
UK
Border Agency Visa Services website.
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